Frequently Asked Questions

---

We are a NACCC-accredited Enhanced child contact service offering safe, flexible, and community-based contact arrangements across Buckinghamshire and London. Our experienced team supports families in maintaining relationships through supervised, supported, and virtual contact — always prioritising the child’s wellbeing in familiar, non-centre environments.

Please notify us as soon as possible. We operate a strict 48-hour cancellation policy — cancellations within this window or missed appointments will still be charged the full session fee.

Private clients must attend a pre-contact meeting to review our terms and conditions. We ask that new partners or extended family members do not attend contact without prior agreement. Please avoid conflict during contact — this time is for your child

Sessions are arranged via referral. Referrals can be made by yourselves, solicitors, social workers, CAFCASS officers, family mediators, or by court order. Once we receive a completed referral form, we’ll assess suitability and availability. A pre-visit is recommended to help children and parents feel comfortable.

We specialise in community-based contact — parks, cafés, play centres, or family homes — all risk-assessed and agreed in advance. Our team creates a warm, relaxed atmosphere with age-appropriate resources, and encourages parents to bring familiar items for their child.

Yes. We offer virtual contact sessions where appropriate, using secure video platforms. These are risk-assessed and supervised to ensure the child’s experience remains safe and positive. Virtual contact may be used to maintain continuity or where in-person contact isn’t feasible.

Only if agreed in advance. Relatives or friends must be named on the referral form or approved by the Coordinator. We assess each request to ensure it supports the child’s wellbeing.

Session length varies depending on the referral and child’s needs. Typical sessions range from 1 to 2 hours, but this can be adjusted. We aim to balance meaningful time with emotional safety. Costs for additional hour will be half the cost of the first hour, service depending.

Private clients attend a pre-contact meeting to:

• Review our terms and conditions
• Discuss the referral and contact goals
• Ask questions and raise concerns
• Agree on logistics and expectations

This ensures clarity and safeguards for all parties.

We take the child’s voice seriously. If a child expresses reluctance, we explore the reasons and may adjust the contact plan. Our goal is to create a safe, positive experience — never to force contact.

No. We are independent and impartial. While we work with professionals and accept referrals from social workers, solicitors, and courts, we are not part of any statutory agency.