Expected behaviours of parents

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To ensure every session is safe, positive, and focused on your child’s wellbeing, we ask all parents and carers to follow these expectations—wherever your session takes place:

• Prioritise your child’s safety, comfort, and emotional needs at all times.
• Listen to your child and support them to feel valued and secure.

• Treat your child, the supervising professional, and any other adults involved with respect and courtesy.
• Use positive language and avoid any behaviour that could be seen as intimidating, threatening, or disrespectful.
• Never use physical punishment, shouting, or humiliating language.

• Stick to the arrangements and boundaries agreed for the session.
• Cooperate with the supervising professional and be open to feedback or guidance.

• Do not attend a session under the influence of alcohol or drugs, or bring any prohibited items.
• Supervise your child appropriately and follow any safety instructions given.
• Respect the privacy and confidentiality of everyone involved.

• Arrive on time and let us know as soon as possible if you are delayed or unable to attend.
• Bring any items your child may need (snacks, comfort items, medication, etc.), as agreed.

• Do not involve your child in adult disputes or speak negatively about other family members in front of them.
• Avoid discussing court matters or disagreements during the session.
• Report any safeguarding concerns to the supervising professional immediately.

• If you see or hear anything that worries you about a child’s safety or wellbeing, speak up straight away.

By working together and following these guidelines, we can make every session a safe, supportive, and positive experience for your child. Thank you for helping us put children first.